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Privacy Policy
We know how serious you are about your personal life. We value our customer relationship with you and we keep your privacy in mind.
You have the right to know how we use the personal data we collect in order to help you with your order of flowers.
The following is our privacy policy regarding the collection, processing and distribution of your personal data.
The information we collect is used:
to conduct a business transaction with you
to ensure compliance with legal processes
to improve the content on our site
to notify the partners of the company booking request
The personal information that we collect may include all the information that you have provided to us when ordering flowers. This includes your name, address, phone number, email address, date of birth. We collect this information from our website or through our call center.
We always fulfill the delivery dates with the accuracy of the obligations given to us. But sometimes there are force majeure circumstances beyond our control. For example: weather conditions, traffic jams, etc. As a result, delivery times may vary.
. If you have not correctly indicated the address or name of the hotel, our company is not responsible for this. Delivery will be carried out the next day if you pay in full the cost of the bouquet. Since the courier still took the flowers and was looking for a recipient, the cost of the bouquet will not be returned to you.
On such important days as Mother's Day, Valentine's Day, Women's Day. We try to fulfill all deliveries of your orders on time. But these days there are a lot of orders and in connection with this, delivery times may be shifted. We apologize in advance.
Even if you place your order on Sunday, we will also deliver it on the same day, within Turkey.
On our website, all prices are indicated with delivery to major cities. If your order needs to be delivered to a small village, then the price may vary depending on the distance of your location from the center.
If we are unable to deliver your order due to your great distance from the city, then we will refund all the money you spent.
If you are placing an order for shipping abroad, due to the time difference with different countries, we advise you to place an order one day before the expected delivery date, so that later there will be no problems with delivery on time for your order. There are no international deliveries on Saturdays and Sundays.
We want to warn you in advance that there are circumstances associated with the poor quality of the Internet and e-mail. In this regard, there are delays and failures in the delivery of orders, due to circumstances beyond our control.
If you made an order and then decided to cancel it so that no penalties are charged from you if your order is made for delivery within Turkey: you need to cancel it within 3 hours. If your order is made with delivery abroad - within one day.
As soon as your order is delivered to the addressee, we will immediately notify you by e-mail. If your order is sent abroad, then the delivery notification will come a little later.
We fulfill the order in accordance with your requirements, but sometimes there is no such color of flowers in stock. In this case, we will make your order with a different color of your choice.